REFUND POLICY

We have a 14 day return policy. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we cannot, unfortunately, offer you a refund.

 

To be eligible for a return:

-The item must be in the same condition that you received it- unworn, unwashed or unused and must not be damaged.

-You’ll also need the receipt or proof of purchase.

Please note that all returns will be reviewed and if the product does not meet the criteria listed above, we reserve the right not to issue a refund.

 

We will notify you whether the refund has been approved or not. The amount will always be transferred to the same payment method you used at the purchase. For example, if you have paid by credit card, the purchase amount will be returned to the payment credit card you used to purchase.

Please allow upto 14 working days for the refund transfer to be completed.

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RETURNS AND REFUNDS

 

We want you to be delighted with your purchase, so of course we accept returns hassle-free.

 

Please inspect your order upon reception and contact us immediately if the item is damaged, has a rare quality issue or if you receive the wrong item, so that we can evaluate the issue and make it right.

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SALES AND CLEARANCE

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Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

 

In order to return an order, you can contact us at contact@theearthyloft.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without the return shipping label will not be accepted. 

Kindly take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. 

You can always contact us for any return question at contact@theearthyloft.com.